Philippines

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QUESTIONS? Please Contact Us!

02 888-1200 (for calls within Metro Manila)
  1-800-1-888-1200 (toll-free nationwide via PLDT Lines)
  1-800-9-888-1200 (toll-free nationwide via Globe Lines)
  +632 888-1200 (for calls from overseas)

F.A.Q.

You can find the answers to many of your questions below.  But if you still need to know more, do not hesitate to call our Philippines Customer Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines), or +632 888-1200 (for calls from overseas).

All you need to know about:


MONEY TRANSFERS

General Questions

  1. They are our representatives that you can approach in order to send and receive money.

  2. Call the Philippines Customer Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (Toll Free nationwide via Globe Lines) or +632 888-1200 (for calls from overseas).

    You can easily locate a Western Union Agent online or call our Philippines hotline at 6336 2000 (for calls within Philippines) or +65 6336 2000 (for calls from overseas).

  3. You, or anyone who needs to send or receive money in a fast, convenient and reliable manner. Examples:

    • Those who provide financial support to relatives or friends.
    • Travelers in emergency situations.
    • Someone sending money as a gift.

Sending Money

  1. a. Visit your nearest Agent location.
    b. Complete the 'To Send Money' form and show the Agent an acceptable form of valid photo identification.
    c. Give the Agent your payment together with the necessary fees1 in cash.
    d. The Agent will then give you a receipt and your Money Transfer Control Number (MTCN).
    e. Put your signature on the receipt. Transaction is complete.
    f . After completing the transaction, call the recipient of your money and relay the necessary information to him/her, such as the 10-digit money transfer control number (MTCN), the sender's name as written on the 'To Send Money' form, amount sent and the country where the money was sent from.  Also remind your receiver to present a valid photo identification.

  2. Bring your current original valid photo identification; and cash to cover your payment and fees1. You can also bring along your Western Union® Gold Card.

  3. Check your local Western Union Agent for details.  In some countries, you may send as much as you wish.  However, there may be restrictions on the amounts that may be received by people in some countries.  Also, for certain amounts to certain countries, you may be asked to provide additional information or documentations.

  4. There is always at least one Western Union Agent location that is open for business between 9am to 6pm in the Philippines.

    Find your nearest Western Union Agent in the Philippines.

  5. To check your money transfer status, call the Philippines Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines) or +632 888-1200 (for calls from overseas).

    You can also go to the 'Tracking' link that's on the homepage of our website, and track the status of your money by typing in your name (as written on the 'To Send Money' form) and Money Transfer Control Number (MTCN)

    Check your money transfer status now.

  6. No. Western Union does not offer escrow or buyer protection. To help protect yourself from fraud, never send money to someone you don’t know. If you suspect you may have been the victim of fraud using Western Union, contact us immediately.

    Learn more about fraud protection.

Receiving Money

    • Visit your nearest Western Union Agent location
    • Complete the 'To Receive Money' form and present one of the acceptable forms of valid photo identification and the Money Transfer Control Number.
    • You'll be given a Receipt. Read through it thoroughly and then put your signature on it.
    • The Agent will then hand you the Receipt and your money.

    In the case where money is sent to a Receiver's (or Beneficiary's) bank account at any of the following Philippine Banks, the money can be withdrawn from the bank account directly:

    • Banco de Oro (BDO)
    • Bank of the Philippine Islands (BPI)
    • Philippine National Bank (PNB)
    • Metropolitan Bank and Trust Co. (Metrobank)
    • United Coconut Planters Bank (UCPB)
    • Rizal Commercial Banking Corporation (RCBC)
    • Allied Bank
    • Land Bank of the Philippines (LBP)
  1. Please have these details ready:

    • The sender's full name (first, middle and last names).
    • The country where the money was sent from.
    • The amount that was sent.
    • The Money Transfer Control Number (MTCN).
    • One original valid photo identification.

    For more information, call the Philippines Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines) or +632 88-1200 (for calls from overseas).

  2. With your Money Transfer Control Number (MTCN) on hand, you can inquire about the status of your money transfer by calling the Philippines Hotline at 02 888-1200 (for calls within Metro Manila) or 1-800-1-888-1200 (toll-free nationwide via PLDT Lines), 1-800-9-888-1200 (toll-free nationwide via Globe Lines), or +632 888-1200 (for calls from overseas).

    You can also go to the 'Tracking' link on the homepage of our website, and track the status of your money by typing in the Sender's name (as written on the 'To Send Money' form) and Money Transfer Control Number (MTCN).

    Check your money transfer status now.

  3. Money transfers are paid with cash.


FRAUD PROTECTION

We value your business.  And we take pride in delivering your funds in the quickest and most reliable way possible.  However, it is important that you protect yourself from fraudsters who are out to get your money.

Always make sure you know who you are sending money to.  If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller.  We are not responsible for the quality or non-receipt of any goods or services.

Below are some frequently asked questions about fraud. For more information, please visit the Anti-Fraud section in our Web site.

  1. Yes. Common scenarios include:

    • Being required to pay a fee before receiving a loan.
    • Sweepstakes, prize, or lottery company representatives who tell you to transfer money to them in order to claim a prize you have won (there are many companies running fraudulent contests, which require you to send them money but give you nothing in return).
    • Unsolicited letters or e-mails from Nigeria or other foreign government officials requesting assistance to transfer funds from a foreign country into your bank account.
    • Telephone calls from the police claiming someone you know has been in an accident or arrested and money is needed.
    • Unsolicited letters or e-mails offering an unrealistic price for expensive or difficult to find items.
  2. If you receive an e-mail from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail.  This may be a 'phishing' attempt to acquire sensitive information from you.  Instead, immediately forward the suspicious mail to CustomerService.Asia@westernunion.com.

    Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

  3. The 'Test Question' feature is designed for emergency situations where the receiver does not have proper identification (e.g. his or her wallet and identification have been stolen). It should never be used as additional security or to delay payment. Where a sender imposes a test question, we won¹t pay the receiver if the receiver does not know the answer to the question, even if he/she shows proper identification. Please note that transactions to the Philippines and some countries cannot impose a test question to restrict payment so proper identification must be provided by the receiver in those countries.

  4. No.  Our business is to transfer funds from a sender to a receiver.  When using our services, we caution you against sending money to strangers.  It is the sender's responsibility to know the party to which the funds are being sent.  Using a fictitious (or your own) name or changing the receiver's name after the money transfer has been sent is not a guaranteed means of securing funds.  If a receiver presents proper identification with the same name as on the money transfer, payment will be made.

    Be wary of third-party 'collection' or 'holding' services unless they are reputable, licensed escrow services.  We are not an escrow service, should not be used as an escrow service, and are currently not affiliated with any escrow services.

  5. For online auctions, examine feedback about the seller carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.

    Remember that Western Union does not offer an escrow service or any type of 'purchase protection' policy.  Ultimately, it is your responsibility to verify the legitimacy of the seller, and Western Union is not responsible for the quality or non-receipt of any goods or services.

  6. Contact your government's Office of Consumer Affairs and the police if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.  If you feel you have been a fraud victim, contact your local police immediately. In the Philippines, call the National Bureau of Investigation to report incidents of fraud.

    • Always make sure you know who you are sending money to.  If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller.  We are not responsible for the quality or non-receipt of any goods or services.
    • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
    • Security is everyone's responsibility.  Stay informed.  Keep abreast of new fraud trends.

    Remember, if an offer seems too good to be true, it probably is.


1 In addition to the transfer fee, when sending your money, Western Union makes money from changing your local currency into foreign currency.  Subject to applicable taxes, if any.

a Receiver
a Sender